Thinking about a career in business, customer service, or administration?
This course is an excellent way to develop essential skills for the modern workplace. The course provides participants with the knowledge and skills to achieve competencies that will enhance their employment prospects within the business administration industry, and provides the basic administrative and computer skills expected from office and administration workers.
The course reflects the role of individuals in a variety of Business Services job roles. Individuals in these roles carry out a range of routine procedural, clerical, administrative or operational tasks that require technology and business skills. They apply a broad range of competencies using some discretion, judgment and relevant theoretical knowledge. They may provide technical advice and support to a team.
You will learn things like:
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Communicate effectively in workplace settings
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Use business software and tools for collaboration
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Deliver quality customer service
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Apply safe and sustainable work practices
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Support personal wellbeing and use inclusive work practices
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Think critically and solve problems in a business context
Does this sound like you:
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Enjoy working with people and providing great customer service
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Can follow procedures and pay attention to detail
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Are organised, punctual, and able to manage multiple tasks
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Have good written and verbal communication skills
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Are confident using digital tools or are willing to learn new technologies
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Work well independently and as part of a team
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Take initiative and have a positive, professional attitude
Qualification: Certificate III in Business
Qualification Code: BSB30120
Qualification Outcome: Partial Completion. Students will receive a
Statement of Attainment for Units of
Competency completed.
Duration: Two Years
Delivery: One day per week (can vary between courses
and RTOs). Check with VET Coordinator.
Year Levels: Year 10 (check with your school), Year 11, Year 12
SWL: Structured Workplace Learning requirements
vary between VET courses and RTO’s. Check
with your VET Coordinator
Contribution to Senior
Secondary Certificate: Contributes to VCE, VCE VM and VPC in
accordance with current VCAA requirements.
Speak with your VET Coordinator for advice
specific to your senior pathway.
Transport: Students are responsible for travel to and from
the delivery location. Subject to transport
funding, SMRVC may provide transport on
certain routes. Check with your VET
Coordinator.
Scored Program: Yes. For additional information refer to VCAA.
Course Information
COURSE CODE UNITS OF COMPETENCY
BSBPEF201
BSBSUS211
BSBTWK301
BSBWHS311
BSBCRT311
BSBXCM301
BSBXCM301
BSBOPS304
BSBINS302
BSBWRT311
BSBPEF301
Support personal wellbeing in the workplace
Participate in sustainable work practices
Use inclusive work practices
Assist with maintaining workplace safety
Apply critical thinking skills in a team environment
Engage in workplace communication
Design and produce business documents
Deliver and monitor a service to customers
Organise workplace information
Write simple documents
Organise personal work priorities
Units of Competency listed are a guide only and can change from year to year.
Check with your VET Coordinator.
RTOs and Delivery Locations
RTO LOCATION DELIVERY DAY/TIME
Kangan Institute (3077) Broadmeadows Wed: Yr 1 - 9am - 12pm
Wed: Yr 2 - 1pm - 4pm
(*Times may vary in 2027)
Victoria University (3113) VU City Tower Campus - Hybrid Delivery one Day a Week – Wednesday
370 Little Lonsdale St, Melbourne - Remote delivery via Zoom – 3 weeks of the month
- On Campus – 1 week of the month
Integrity Business College (21739) Online Delivery is online
Business professionals are in demand across every industry - from small businesses to large corporate organisations. Strong communication, organisation and problem-solving skills are highly valued. Career opportunities are diverse and may include roles in administration, customer service, project support, and business operations.
Industry Insight
Future Ready Skills:
Students develop valuable employability skills, including:
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Digital literacy
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Communication
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Teamwork
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Organisation
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Critical thinking
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Customer service
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Business documentation
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Time Management
Career Opportunities:
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Customer Service Representative
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Administrative Officer
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Receptionist, eg Medical, Business
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Records Officer
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Data entry Operator
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Project administration Assistant
How to apply:
All students must apply through their school's VET Coordinator and submit their Expression of Interest by the required dates. Placement is subject to availability and school approval.
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Future study pathways:
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Certificate IV in Business (BSB40120)
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Diploma of Business (BSB50120)
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Certificate IV in Human Resources (BSB40420)
Fees:
VET course and materials costs vary between courses. Refer to your VET Coordinator.